Terms & Conditions – Doorhead.dk

Last updated: 01.06.2025

Welcome to doorhead.dk. These Terms & Conditions apply when you shop on our website. By placing an order, you agree to the terms below.


1. Company Information

Doorhead ApS
Esromgade 15, opgang 3
Email: info@doorhead.dk
Phone:


2. Orders & Payment

  • All prices are stated in DKK and include VAT and applicable duties unless otherwise stated.
  • Payment can be made using the payment methods available at checkout.
  • The amount will not be charged until your order has been shipped.


3. Shipping & Delivery

  • We deliver to addresses in Denmark and selected international destinations.
  • Delivery times are estimated and may vary. You will be informed if delays occur.
  • Shipping costs are shown at checkout before you complete your order.


4. Right of Withdrawal (Fortrydelsesret)

  • As a consumer, you have 14 days to cancel your purchase without giving a reason.
  • The withdrawal period ends 14 days after the day you receive your order.
  • To exercise your right, please notify us at [Insert email].
  • You must return the goods within 14 days after informing us. Return costs are your responsibility.
  • Refunds will be made using the same payment method you used for the purchase.


5. Returns & Exchanges

  • Items must be returned unused, in the same condition, and in original packaging.
  • Please include order confirmation or proof of purchase with your return.
  • Customized or special-made items may not be eligible for return.


6. Complaints & Warranty (Reklamation)

  • Under Danish law, you have 24 months’ warranty on goods purchased.
  • If your item is defective, please contact us at [Insert email] as soon as possible with details.
  • Depending on the situation, you may receive a replacement, repair, or refund.


7. Personal Data (Privacy)

  • We process your personal data in accordance with GDPR and Danish data protection rules.
  • Your data will only be used to process your order and provide customer service.
  • Read more in our [Privacy Policy].


8. Limitation of Liability

  • Doorhead.dk is not liable for indirect losses, including lost profits, unless required by law.
  • We are not responsible for delays or issues caused by circumstances beyond our control.


9. Governing Law & Disputes

  • These Terms & Conditions are governed by Danish law.
  • Disputes may be brought before the Danish courts. As a consumer, you may also file a complaint with the Nævnenes Hus (Center for Klageløsning) via www.naevneneshus.dk.